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    FAQ | Chocolate Arthouse
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    Where do you ship your chocolates?

    We can deliver our products all across the UK! Sadly, we cannot ship our products overseas.

    How long will it take for my order to arrive?

    Please allow up to 10 working days for delivery. We always aim to deliver our chocolates as quickly as possible but, being a small business with limited pairs of hands to help, we are often required to do various different jobs so therefore we do occasionally need a little longer to get your orders out to you.

    If you needed your order by a specific date, please pop us an email and we’ll see what we can do- [email protected]

    Can I return my order?

    No, we cannot accept returns unless the product is faulty. If your order has arrived incorrect, damaged or faulty, please contact us within 24hours of delivery- [email protected]

    We cannot accept any returns for any order unless the product is faulty.

    How much is delivery?

    Delivery is FREE for all orders over £55. Otherwise, delivery is £4.

    Do your chocolates contain nuts or gluten?

    Our products do not contain nuts or gluten unless otherwise stated. However, we do handle both nuts & gluten containing products in our kitchen.

    What is the shelf life on your Chocolates?

    All boxes of chocolates will be sent with a MINIMUM shelf life of 2 weeks but we always aim to give you the best shelf life possible.

    All chocolate bars will have a MINIMUM shelf life of 4 weeks.

    Do you make your own chocolate?

    We are chocolatiers, not chocolate makers.

    This means we don’t make our own chocolate but we create amazing things with chocolate- a bit like a seamstress creates things with material instead of making the material from scratch.

    We do however blend different types of chocolate together to achieve our desired flavour/texture.

    Do you have a shop at your site in Bishops Caundle?

    Unfortunately we don’t yet have a shop but are hoping to allow visitors to visit us soon.

    Do you offer chocolate experience days?

    Not yet but watch this space… exciting things are coming!