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    FAQ | Chocolate Arthouse
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    Where do you ship your chocolates?

    We ship our chocolates across mainland UK but due to restrictions with our couriers. unfortunately, we cannot ship to the following postcodes…

    AB, FK16-21, IV, KW, PA20-88, PH10-50, HS, KA27-28, ZE, PO30-40, IM, JE, GY, BT

    Sadly, we cannot ship our products overseas (we’re working on it for the future but not right now).

    How long will it take for my order to arrive?

    We aim for all orders to be with you within 5 working days, however, please allow up to 10 working days.

    If you needed your order before this, please pop us an email and we’ll see what we can do- [email protected]

    Can I return my order?

    If your order has arrived incorrect, damaged or faulty, please contact us immediately- [email protected]

    We cannot accept any returns unless the product was faulty.

    How much is delivery?

    Delivery is FREE for all orders over £55. Otherwise, delivery is £4.

    Do your chocolates contain nuts or gluten?

    Our products do not contain nuts or gluten unless otherwise stated. However, we do handle both nuts & gluten containing products in our kitchen.

    How will I know if I won you 'Make Them Smile' competition?

    Due to the amount of people who enter our Make Them Smile competition, we can’t get back to everyone. You will know if your friend has won because they will receive their chocolates in the post shortly after you submitted your entry.

    What is the shelf life on your Chocolates?

    All boxes of chocolates will be sent with a MINIMUM shelf life of 2 weeks but we always aim to give you the best shelf life possible.

    All chocolate bars will have a MINIMUM shelf life of 4 weeks.

    Do you make your own chocolate?

    We are chocolatiers, not chocolate makers.

    This means we don’t make our own chocolate but we create amazing things with chocolate- a bit like a seamstress creates things with material instead of making the material.

    We do however blend different types of chocolate together to achieve our desired flavour/texture.